Refund and Cancellation Policy

1. Free plan

VidaPulse has a Free plan for 1 video with no time limit. It takes no card and no payment, so no refunds apply to it. You can evaluate the Service on the Free plan before you pay.

2. Paid subscriptions

• Paid plans are billed in advance for the chosen billing period (monthly or yearly). Payments are processed by Razorpay.
• Prices are shown on our pricing page, in INR for customers in India and in USD elsewhere. INR prices are exclusive of applicable taxes, which are added where required: 18% GST is added at checkout for customers in India. USD prices for customers outside India are charged at the plan price.
• Your subscription renews automatically on the renewal date until you cancel.
• After you cancel, you are not charged again once your current billing period ends. You keep using the paid features until that date.

3. Cancellation and renewal

You can cancel at any time from your account: open Billing in the app and choose Cancel plan. If you cannot reach the button, email [email protected] from your account email before the renewal date and we will cancel for you. You keep full access to everything you have already paid for until the end of the current billing period. Cancelling does not cut your access short.

Cancel before the renewal date and you are not charged again. There are no further charges once the current period ends: the subscription simply stops renewing. This is how you end your billing with us, and it is why there is nothing to refund afterwards.

At the end of that period your account moves to the Free plan. Your videos and analytics are kept and nothing is deleted; features beyond the Free plan stop until you choose a paid plan again, which restores them.

4. No refunds

Payments are non-refundable. Once a billing period has started it is not refundable, in whole or in part. We do not pro-rate or refund:

• a period you cancelled part-way through;
• time left over at the end of a period;
• a period you used little or not at all;
• a renewal you intended to cancel but did not cancel before the renewal date.

Cancelling before the renewal date is the way to avoid the next charge. Because you keep the full period you paid for and are not charged beyond it, a refund is not part of how this works.

5. Charges made in error

If a genuine mistake on our side caused a charge, you get your money back. That is a correction, not a refund, and it is at our discretion whether a case is genuine, or whether we would rather return a payment and close the account.

6. How to reach us about billing

To report a charge made in error or ask a billing question, email [email protected] from your account email with your account details and the charge in question. To cancel, use Cancel plan on the Billing page; cancellation does not require emailing us, though email remains available as a fallback.

7. Contact

GND APPLY GITA WISDOM EDUCATION (OPC) PRIVATE LIMITED, 306/55, 3RD LINE EXTENSION, BRAJA NAGAR, Brahampur, Dist: Ganjam, Odisha, 760001. Billing questions: [email protected].